OG Home
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Terms and Conditions

This site is owned by JI Harris Ltd for OGHome and registered in England, Registration No. 4854524 with registered address at OGHome, 106 Hagley Road, Oldswinford, Stourbridge, DY8 1QU and email address at info@oghome.co.uk

Any purchase of goods from the site www.oghome.co.uk or www.ogfurniture.co.uk requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".

These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer.
Order Confirmation
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.
Proof of Transaction
The records stored in OGHome's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.
Product Information
Every effort has been made to ensure the accuracy of the information presented on www.oghome.co.uk. OGHome or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where OGHome was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.
Validity Period of Offer and Prices
Our offers and prices are valid for the day the site is consulted and are subject to change without notice.
Delivery Terms
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse OGHome, who will deliver a new, identical package to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
Loss or Damage in Transit
OGHome will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to OGHome and the carrier within three 2 business days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by OGHome or its representatives on request. And the the items must be kept with their original packaging.
Delivery Errors
The customer must inform OGHome immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected.
All claims must be made in writing and sent to OGHome at 106 Hagley Road, Oldswinford Stourbridge, DY8 1QU or via email to info@oghome.co.uk.

Any claim that does not respect the rules defined above cannot be taken into account and releases OGHome of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to OGHome in whole, in its original packaging and in perfect condition to 106 Hagley Road, Oldswinford, Stourbridge, DY8 1QU.

For claims to be accepted, the customer must first make a declaration to OGHome concerning any returns and receive and OGHome's consent. If accepted, the customer will ship the package to OGHome at 106 Hagley Road, Oldswinford, Stourbridge, DY8 1QU.

Shipping fees shall be at OGHome's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.
The provisions hereof cannot deprive the customer of their right to legal warranty requiring OGHome to protect the customer against latent defects of goods sold.

The customer is expressly informed that OGHome is not the manufacturer of the goods presented in www.oghome.co.uk and that OGHome shall not be held liable for defective goods.

In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.
Right of Use
The use of any trademarks, logos or brands present on the site is strictly forbidden.
Partial Invalidity
These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.
No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.
Data Protection
All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.
Applicable Law and Competent Jurisdiction
In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on www.oghome,co.uk strictly imply the acceptance of OG Home's terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with OG Home before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.